Privacy Policy
1. Information We Collect
We may collect personal information including but not limited to:
Information You Provide
Name
Email address
Phone number
Property address
Billing information
Service details
Photos or documents you submit
Communication preferences
Automatically Collected Information
When visiting our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Website usage data
Cookies and tracking data
Pages visited
Referral sources
2. How We Use Your Information
We may use collected information to:
Schedule and provide services
Process payments and invoices
Communicate regarding appointments
Respond to inquiries
Send service reminders and updates
Improve website functionality and customer experience
Maintain internal business records
Provide customer support
Send marketing communications when permitted
3. Payment Information
Payment information may be processed through trusted third-party payment providers. The Artificial Turf Doctors does not store full credit card information on our servers.
Customers submitting payment authorize charges related to approved services, recurring maintenance programs, and authorized invoices.
4. Text Messages & Communications
By providing your phone number, you consent to receive:
Appointment reminders
Scheduling updates
Service notifications
Billing communications
Customer support messages
Message and data rates may apply depending on your mobile carrier.
Customers may opt out of marketing communications at any time.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze website traffic
Remember user preferences
Support marketing and advertising efforts
Users may disable cookies through their browser settings, though some website features may not function properly.
6. Sharing of Information
We do not sell personal information.
We may share information with trusted third parties when necessary to operate our business, including:
Payment processors
Scheduling and CRM software providers
Marketing platforms
Website hosting providers
Service technicians and subcontractors
Legal or regulatory authorities when required by law
Third-party providers are expected to maintain reasonable security and confidentiality standards.
7. Photo & Service Documentation
The Artificial Turf Doctors may collect before-and-after photographs and service documentation for:
Quality assurance
Technician training
Customer reporting
Warranty support
Marketing purposes
We make reasonable efforts to avoid displaying personal or sensitive information.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no electronic transmission or storage method can be guaranteed completely secure.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.
Users should review the privacy policies of third-party sites independently.
10. Children’s Privacy
Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
11. Your Rights & Choices
Depending on applicable laws, users may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Opt out of marketing communications
Requests may be submitted using the contact information below.
12. Changes to This Privacy Policy
The Artificial Turf Doctors reserves the right to modify this Privacy Policy at any time.
Updates become effective immediately upon posting to our website.
13. Contact Us
The Artificial Turf Doctors
www.theartificialturfdoctors.com
PH: 866-852-8467
Email: Info@TheArtificialTurfDoctors.com
If you have questions regarding this Privacy Policy or how your information is handled, please contact our office directly.